Elodie Eristavi Hensen
Email : e.eristavi@gmail.com
EDUCATION
Graduated in languages -Tourism & Public Relations at Berlitz International in Liège (2001-2003)
* These: Holiday Village Management
* Certificaat Nederlands als Vreemde Taal
Secondary school in Institute Notre-Dame Jupille (1995-2001)
JOB EXPERIENCE
2009 – present Sports Store Manager -Koodza Belgium
2007 – 2008 Assistant of the Entertainment department manager – Kalimera Kriti Hotel
* Assume authority for the hotel in the absence of the Entertainment Manager and serve as Assistant
Entertainment Manager for all operations within the hotel.
* Maintain and improve statistical records.
* Recruit and monitor relevant staff for their specific operations.
* Plan work schedules as per requirement.
* Meet as well as greet customers.
* Deal with customer queries and complaints.
* Address customer problems as well as troubleshoot.
* Ensure events and conferences run without interruption.
* Supervise the supplies and furnishings.
* Manage the weekly program (daily, night and kids Entertainment)
* Awarded Employee of the Month in June 2007.
2005-2007 Secretary in an expertise company for the insurance department
* Secretariat, management of files, reception, encoding, invoicing, etc.
2004-2005 Apple Macintosh engineer in help desk at Twenty4help in Maastricht (The Netherlands)
* Software and hardware troubleshooting
* Apple Macintosh products sales
2003 Kids Club and guest relation desk supervisor at Club Asteria in Antalya, Turkey
* Training and management of 10 hotel representatives
* Organisation of the activities et creation of shows for children
* Instauration of an evaluation system concerning the customer satisfaction
* Creation of an info desk, material rent for holiday guests
2003 Student job at the Front Office at Hotel Mercure in Liège, Belgium
2002 Kids Club supervisor assistant at Club Asteria in Antalya, Turkey
* Creation and organization of activities and evening shows for kids
* Guest Satisfaction increased from 76 to 85%.
* Project of installation of new material for the Kids Club
LANGUAGES
* French – English (fluent)
* German, Dutch (good knowledge)
* German, Italian, Dutch, Turkish, Spanish (basic knowledge)
IT KNOWLEDGE
Windows 95/98/XP/2000, Vista, Windows 7, Octopus, Mac OS X, Internet, Ms Office, Vantive, Peoplesoft, AS400